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Frequently Asked Questions About U Store It in Courtenay

Welcome to U Store It’s FAQ section. We try our best to answer most of the common doubts, queries and questions that our customers have. In case, you have some other question which hasn't been covered here, please feel free to reach out to us and we shall respond at the earliest.


What kind of ID do I need to rent?

We need two pieces of identification, the first being anything government issued with a picture on it (passport, driver’s licence, etc.) and the second piece of ID being anything that has your name on it.

How long am I obligated to stay?

The minimum rental period is 4 weeks.

What are your access hours?

We provide 24/7 access to all our spaces in Courtenay.

What is the notice period when I am ready to vacate?

The notice must be given prior to your payment due date in order to prorate the account out to the day of your move-out. We prorate out once, acknowledging any other charges on the account to be paid.

Do you offer insurance? Do I need to be covered?

Yes, We offer customer content insurance at all our facilities. Insurance protection plans offer coverage of $5,000 for our residential clients. We also offer commercial protection plans for our business clients with up to $2,500 in coverage. For full insurance details, please contact us.

Do you store cars, motorcycles, boats or other types of vehicles?

We do not store cars or boats on our property. We do store motorcycles, rideable lawnmowers, ATVs, scooters and E-bikes. We recommend coming down to see the facility and the unit to make sure it will fit inside. We do also ask that you drain the gas from the vehicle to avoid any leaking in the units. (For vehicle storage, you must provide proof of ownership, and the party signing the lease must be the owner of the vehicle. The vehicle needs to be insured through your own provider, as we do not offer any coverage on vehicles.)

Do you accept courier deliveries for my unit or mailbox?

Yes, we do. You will receive a notification in your mailbox that there is a parcel/package in the office for you

What do you accept for payments?

For your first payment, we accept cash, debit, Visa, MasterCard and American Express. After that, cheques and money orders will also be accepted. If you are a commercial client, we accept official company cheques for your first payment.

Do you have an administration fee?

Yes, we do have a one-time administration fee of $20 at the time of rental.

Do you send invoices?

If you provide an email address, we will be more than happy to email you an invoice prior to your due date, as many days in advance as you wish.

Do you need a security deposit for storage units or mailboxes?

Security deposits are required on mailbox rentals only.

Do you give refunds?

If you plan on moving out of your unit, please let our office staff know before your next billing cycle begins and we can prorate your rent to the day you plan on moving out. Once you have entered your rent cycle, you will not be eligible for a refund. Prorate payments must be made at the time of notification. New, unused merchandise can be refunded or exchanged in its original packaging within 14 days of purchase with the receipt.

What kind of specials or promotions do you have?

We offer specials which change month to month and are subject to availability. Check with our awesome staff for more details.

How do I find out about your auctions?

Any and all upcoming auctions will be updated on our website.

Is the facility climate controlled?

Yes, it is.

What items are not allowed to be stored in the unit?

Hazardous waste, illegal substances, explosives or food are not allowed to be stored at the facility. If you have an item that is questionable, please check with the site manager prior to storing it.

How high are unit ceilings?

Varies by site, but we have up to 18' high ceilings.

How wide are unit doors?

The doors on our units range from 3' to approximately 9' wide, depending on the size of the unit.

How does prorating work?

Prior to your payment due date, notify the site office of your vacate date, and they can prorate the account at once to the day of your move-out, acknowledging any other charges on the account to be paid. Prorate payments must be made at the time of notification.

What tips can you provide for storage?

Here are a few quick tips:

  • Always cover up your mattresses and sofa with a plastic cover.

  • Put clothes in boxes or plastic containers.

  • We have up to 18' high ceilings depending on location, so use the height to your advantage.

  • If you can stand a couch on its end, it will free up more space for your other belongings.

  • If it is your first time using storage or if you are just not too sure about the size you need for what you have, make a trip down to our site where we can assess your storage needs.

What kind of security and safety measures do you have on-site?

Full facility walks are done throughout the day, every day, to make sure all units are safe, secure and properly closed with a lock. The premises have 24/7 recorded video surveillance as well as a security system in place. There are sprinkler systems in the facility, and there are fire extinguishers in each aisle.

Here to Help You

Ask us any questions or reservations you have about storage and we will assist you at all times.

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